Quality Assurance at WRSystems

WRSystems is an ISO 9001:2008 registered company. It received its ISO 9001:2008 registration certificate in December 2009 from BSI Management Systems.

WRSystems achieved a CMMI Maturity Level 3 (ML3) rating following an independent SCAMPI A appraisal in November 2009.

Quality Management System (QMS)
WRSystems has implemented an integrated Quality Management System (QMS) based on the ISO 9001:2008 quality system model and CMMI best practices. Defined and controlled core processes, skilled and qualified personnel, and a focus on customer satisfaction have enabled WRSystems to achieve excellence in performance and provide consistently high-quality products and services.

As documented in our Quality Policy, we recognize the importance of meeting customer requirements, on time and within budget, exceeding customer expectations, having skilled and experienced employees, and the continuous improvement of our QMS.

Our systematic approach to process management ensures that our customers' needs are understood and met. Our QMS framework ensures that processes are performed in a well-defined and controlled environment and emphasizes the proactive focus on Quality Assurance (QA) and defect prevention, rather than on Quality Control (QC) and defect detection. We build quality into our product and service life cycle from the very beginning. Our organization's key processes are defined and controlled through our documented procedures and work instructions.

Project Management
Our formalized and documented project management processes ensure that all projects are performed consistently, with a focus on quality and customer satisfaction. Many of our Project Managers hold the Project Management Professional (PMP) certification from the Project Management Institute (PMI).

Diagram of Project Management Process

Internal Quality Audits
Our corporate QA function performs regular internal audits of projects and processes to verify that activities are being performed consistently and in compliance with established and documented processes, procedures, and plans. Results of internal audits are input to Management Reviews by top management.

Performance Evaluations and Assessments
Performance evaluations and assessments from government customers, and various other forms of feedback, including Customer Satisfaction Surveys, are actively solicited, collected, and analyzed by WRSystems for continual improvement.

WRSystems documents the QMS in its Quality Manual which is distributed to all employees and is posted on the company intranet.

SEI CMMI and ISO 9001:2008
In addition to its ISO 9001:2008-compliant processes, WRSystems incorporates CMMI-compliant practices into its software and systems engineering processes using defined and documented procedures belonging to the WRSystems Quality Management System (QMS). Continual oversight by Management and Quality Assurance personnel ensures that every project maintains process compliance and high standards of quality.

In addition, WRSystems cross-references its ISO 9001:2008-compliant QMS processes to the Process Areas (PA) and practices of the CMMI for Development model.

Our in-house quality specialists have the expertise and experience to provide support and guidance for our customers' CMMI and ISO 9001:2008 initiatives.

TQM
Total Quality Management (TQM) is a set of guiding principles that emphasizes the involvement of all employees to bring about the total satisfaction of our customers while promoting the ongoing improvement of the organization. At WRSystems, TQM is not perceived as an independent process, but is practiced on an ongoing basis as an integral and complementary component of all our policies and procedures.